To register for any or all of these complimentary one-hour eBroadcasts, please click "more" to move forward into each program of interest.
Thursday, October 30, 2008 2pm EST / 11am PST How do you improve customer satisfaction and brand loyalty and drive revenue? —Deliver a valuable service that fits the lifestyle and needs of your company’s customer base. In today’s environment, it is an absolute necessity to deliver...
eBroadcast registrants for this series will be entered into a drawing for three individual give-aways for their chance to win one of these great prizes: Additionally, as part of your registration for this eBroadcast series, we are proud to extend a $495 credit toward your participation at our upcoming 4th Annual Customer Contact 2008, West: A Frost & Sullivan Executive MindXchange.  To redeem this credit, please contact us directly at 1.877.GO.FROST or email us at events.us@frost.com

Wednesday, September 24, 2008 2pm EST / 11am PST As the call center outsourcing market becomes a maturing industry and faces current economic market conditions, companies more than ever need to optimize the value of every customer interaction... Thursday, October 2, 2008 2pm EST / 11am PST Contact centers operate a complex agent desktop environment. That desktop is oftentimes a productivity chokepoint that impacts agent efficiency, customer satisfaction and ultimately, the bottom...

Thursday, September 30, 2008 2pm EST / 11am PST An emerging trend in the call center industry is an approach called  “Voice Hybrids”.  This technology innovation utilizes human labor within an enterprise voice portal. Voice Hybrids

 

Consider this; the future success of contact centers worldwide, hinges on agent care…yes, agent care. Of course the customer is king, but perhaps it’s time to crown 2009 as the ‘year of the remote and home agent’. The demographic profile for home... Consider this; the future success of Beyond its well known cost savings benefits, hosting delivers significant cost and operational advantages as part of a transition to IP.  Concerns about relinquishing control with hosting...