Keith Dawson Analyst Frost & Sullivan     Prem Uppaluru President & Chief Executive Officer (Co-Founder) Transera   Kevin Buckley Director, Operations & Analysis Office Depot	Top-tier companies are adopting the sophisticated on-demand model for their customer contact operations. Uptake of this model is growing because the technology has been proven to work, and because it brings a slew of benefits that focus on improving the customer experience. Companies that lead in their industries know that when you boost the customers’ experience you  have more satisfied and loyal customers, increased revenues, and optimized agent productivity.   Frost & Sullivan will take you behind the curtain at Office Depot to show you how the company is using an on-demand virtual contact center solution to improve customer service while also optimizing their internal productivity.   You will see how they are maximizing service quality and responsiveness while minimizing their operational costs.   Lastly, we'll leave you with lessons you can apply, whatever business you happen to be in: How virtualizing creates a consistent response to the customer, no matter where the agent is located How to automate routine processes and still deliver intimate service around the clock How to intelligently distribute callers among different agent pools to ensure that you are making the most of your agent pool's skills and availability How eliminating the headaches of managing an infrastructure frees up managerial resources to concentrate on improving resource utilization, while providing customers with the best service experience Click here to register and join this complimentary eBroadcast.
All eBroadcast registrations will receive a complimentary Frost & Sullivan custom whitepaper entitled: "On-Demand Virtual Contact Centers Boost the Customer Experience"